Salesforce Einstein and GPT: The Future of AI in CRM

Artificial Intelligence (AI) is revolutionizing the world of Customer Relationship Management (CRM). Salesforce, the world’s leading CRM platform, has integrated AI in its platform with Einstein AI. In addition, the introduction of GPT (Generative Pre-trained Transformer) has opened up new possibilities in the field of natural language processing (NLP) and customer service automation.

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