In a significant move to democratize advanced digital marketing tools for small businesses, Salesforce has introduced Marketing Cloud Growth, a revolutionary edition of its Marketing Cloud. This new offering is designed to empower small businesses to leverage Customer Relationship Management (CRM), Artificial Intelligence (AI), and data to fuel their growth more efficiently than ever before.
Entering the Salesforce ecosystem can be both exciting and overwhelming due to its vastness and the continuous evolution of its products and features.
The foundation of JSBC Labs was laid by industry professionals who identified a critical gap in the market for agile and adaptable consulting services. With decades of collective experience, our founders embarked on a mission to bridge this gap, creating a consultancy that not only understands the intricacies of digital transformation but also thrives on change. Since our inception in 2017, JSBC Labs has been at the forefront of helping businesses navigate the complexities of implementing and maximizing Salesforce solutions.
In the dynamic world of cloud computing, Salesforce has emerged as a powerhouse, revolutionizing how companies interact with their customers. At the heart of this transformation are Salesforce Administrators – the bridge between business and technology. This blog aims to guide aspiring Salesforce Administrators, shedding light on the role, skills required, and the path to success in this exciting career.
In today’s data-driven world, businesses rely on actionable insights to drive growth, improve customer experiences, and stay competitive. Salesforce’s Data Cloud has been a key player in providing valuable data solutions for businesses. In this blog post, we’ll dive into the latest developments in Salesforce’s Data Cloud, highlighting how these advancements are shaping the future of data-driven decision-making.
Build your expertise and certify more individuals with the Salesforce Partner Program voucher benefit. Learn how to request your voucher codes, which exams can be purchased with vouchers, information on rescheduling an exam, and information on voucher expiration.
If you’re part of the Salesforce community, or even just tech-curious, you’ve probably heard of Dreamforce – the annual event hosted by Salesforce that has grown into the world’s largest tech conference. It’s a four-day extravaganza held in San Francisco, where innovation, fun, and giving back are all part of the agenda.
Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Brandon Van Galder uses an Omni-Channel flow to route and re-route incoming chats to multiple queues based on agent availability.
In today’s digital age, customer data plays a pivotal role in driving successful business strategies. Understanding your customers’ preferences, behaviors, and needs can significantly enhance your ability to deliver personalized experiences and build long-lasting relationships. This is where Customer Data Platforms (CDPs) come into play. Salesforce Customer Data Platform (CDP) is a powerful tool that enables businesses to centralize, unify, and leverage customer data to drive impactful marketing campaigns and deliver exceptional customer experiences. In this blog, we will explore the features and benefits of Salesforce CDP and how it can transform your customer engagement efforts.