Digital Transformation of Waste Logistics
Client Overview
Cinco Waste Management is a leading waste collection and disposal company in South Africa. Managing a fleet of vehicles, coordinating complex disposal requirements, and maintaining compliance documentation was becoming increasingly challenging as the business scaled.
Challenges
- Manual job scheduling and dispatch led to inefficiencies and errors.
- Limited client visibility on collections, ETAs, and service proof.
- No streamlined process for Waste Transfer Notes (WTNs) and compliance documents.
- Data siloed across SAP, Maxoptra, spreadsheets, and driver logs.
- Clients expected faster, more digital experiences across web and mobile.
JSBC Labs Solution
JSBC Labs delivered a full Salesforce-powered transformation, centred around the Dispatch Console and extending into compliance, mobile, and client experience.
1. Dispatch Admin Console
Multi-tabbed Visualforce console for Jobs, Drivers, Map View, Planning, Photos & Uploads, Regions & Zones, CSV Import.
- Daily and weekly job views, grouped by region and driver team.
- Filters and toggles (e.g., Links-only view for Chloe’s team).
- Job modals with actions: Assign Driver, Create WTN, Invoice, Add Notes.
- Column customization (drag & drop, visibility toggling).
2. Waste Transfer Note (WTN) Builder
Custom PDF generator for official WTNs.
- Automatic population of vehicle, waste category, client, and disposal details.
- Embedded photo sections for proof-of-service.
- Digital signatures captured and applied to WTNs.
3. Maxoptra Integration
- Real-time integration with Maxoptra for route optimisation.
- Sync of jobs and driver assignments between Salesforce and Maxoptra.
- Status updates and ETAs fed back into Salesforce for client communication.
4. Postcode Search & Client Search
- Custom geolocation lookup using OpenCage Geocoder API.
- Fast postcode-based job allocation and service area identification.
- Enhanced client search for job creation and historical record lookup.
5. Cinco Mobile
- Mobile-friendly interface for drivers.
- Functionality:
- Job list and job detail views.
- Photo upload at pickup/disposal.
- Digital signature capture.
- Client contact details and maps navigation.
- Proof-of-service captured in the field and synced directly to Salesforce.
6. KPI Dashboard
- Visualforce-based analytics powered by KPIDashboardController.
- Metrics: total jobs, completion %, total weight collected, jobs by region, jobs by driver.
- Management insights with export for reporting.
Results
- Compliance digitised — WTNs now generated automatically with photos and signatures.
- Faster job planning — CSV import + postcode search cut admin time by 60%.
- Real-time visibility — Drivers tracked via Maxoptra and Salesforce maps.
- Improved client experience — Client search + mobile updates ensured transparency.
- Revenue growth — Tightened SAP billing integration ensured every job was invoiced.
Why JSBC Labs
JSBC Labs specialises in Salesforce solutions, combining CRM, compliance, dispatch, and mobile into tailored platforms. For Cinco Waste Management, this meant:
- A future-proof waste management console.
- End-to-end compliance automation.
- Integrated mobile and client-facing solutions.